Terms & Conditions ong24 — The Complete Guide for Malaysian Players

To register and use the ong24 platform, you must meet all of the following eligibility requirements at all times while using the platform.

1.1 Age Requirement

You must be at least 21 years of age to register and use the ong24 platform. This is an absolute requirement that cannot be waived or negotiated. ong24 takes this responsibility seriously and enforces strict age verification during the registration process. Any individual who registers by providing false age information may be subject to immediate account termination and forfeiture of all funds held in that account.

1.2 One Account Per Individual

Each individual is only permitted to hold one (1) active account on ong24 at any time. Registering multiple accounts — whether under your real name, an alias, a different phone number, a different email address, or by any other means — is a serious violation of these Terms. ong24 employs various technical methods to detect duplicate registrations. If a duplicate registration is detected, ong24 reserves the right to:

• Freezing or closing all associated accounts without prior notice;
• Forfeiture of all balances, bonuses, and winnings held across all associated accounts;
• Rejecting any deposit or withdrawal requests currently in progress.

1.3 Accuracy of Registration Information

You are responsible for providing accurate, complete and up-to-date information at the time of registration and at all times thereafter. This includes your full name as per your identification card, an active phone number, a valid email address, and the bank account or e-wallet details to be used for transactions. ong24 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, particularly before processing withdrawals above a certain amount or when suspicious activity is detected.

1.4 Geographic Restrictions

The ong24 platform is intended for players in Malaysia. Users from regions or jurisdictions where ong24 services are prohibited by local law are solely responsible for ensuring their own compliance with applicable local laws. ong24 bears no liability for any legal consequences faced by users from such regions.

2.1 Accepted Payment Methods

Ong24 accepts deposits and withdrawals via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (direct transfer between banks and e-wallets)
• FPX — Internet Banking via Maybank2u, CIMB Clicks, Bank Islam, Hong Leong Connect, RHB Now, and other available FPX banks

All transactions are in Malaysian Ringgit (RM) only. ong24 does not accept deposits or process withdrawals in any foreign currency.

2.2 Deposit Limits

The minimum deposit at ong24 is RM20 per transaction. No general daily maximum deposit limit is imposed; however, players may set their own deposit limits through the self-exclusion controls in their account settings as part of responsible gambling practices. Player-set deposit limits can be lowered immediately but may only be increased after a 24-hour waiting period for added protection.

2.3 Withdrawal Procedure

The minimum withdrawal amount is RM50 per request unless otherwise stated in the relevant promotional terms. Withdrawal requests must be made to the same payment method used for the deposit, unless the player has completed an additional verification process through the ong24 support team. ong24 aims to process all withdrawals within three to five minutes under normal conditions. However, ong24 reserves the right to take up to 24 hours to process withdrawals that require additional review.

2.4 Anti-Money Laundering (AML) Review

Ong24 adheres to strict Anti-Money Laundering (AML) procedures. ong24 reserves the right to place a temporary hold on withdrawals while an investigation is ongoing if suspicious activity is detected. In such cases, ong24 may require additional documentation, including proof of source of funds, before any withdrawal is processed. All funds identified as being linked to money laundering activity will be reported to the relevant authorities in compliance with applicable legal requirements.

Ong24 offers a variety of bonuses and promotions from time to time for Malaysian players. All bonuses are subject to the specific terms stated alongside each offer, and the following general terms apply to all bonuses unless stated otherwise.

3.1 Turnover Requirements (Wagering Requirement)

Every bonus issued by ong24 carries a turnover requirement that must be met before the bonus value or any winnings derived from it can be withdrawn. The turnover requirement is expressed as a multiple of the bonus amount — for example, a RM100 bonus with a 20x requirement means you must wager a total of RM2,000 before withdrawing related winnings. The eligible game types and their respective contribution percentages toward the turnover requirement are stated in each promotion's specific terms.

3.2 Bonus Validity Period

All bonuses have an expiry date. Bonuses that go unused or whose wagering requirements are not met within the specified period will expire and be automatically forfeited. The validity period is typically between 7 and 30 days depending on the type of promotion. Players are responsible for checking their bonus expiry dates via the "My Promotions" section in their ong24 account.

3.3 Prohibition of Bonus Abuse

Ong24 has a sophisticated detection system to identify bonus abuse. Activities considered to constitute bonus abuse include but are not limited to:

• Creating multiple accounts to claim the welcome bonus more than once;
• Placing matched bets with the intent to abuse bonuses;
• Colluding with other players to artificially meet turnover requirements;
• Use of automated software (bots) to fulfil wagering requirements.

If bonus abuse is detected, ong24 reserves the right to forfeit all associated bonuses, void any winnings derived from such abuse, and close the accounts involved.

3.4 One-Time Offers

Welcome bonuses and promotions marked as "one-time" or "new member" may only be claimed once per player, phone number, IP address, and payment method. ong24 reserves the right to reject bonus claims that violate these conditions.

4.1 Game Integrity

All games on the ong24 platform — including baccarat, roulette, blackjack, table games, poker, slots, and all live casino games — use a Random Number Generator (RNG) system certified by independent certification bodies. ong24 guarantees that the outcome of every game is entirely random and cannot be manipulated by any party, including ong24 itself.

4.2 Sports Betting

Sports Betting at ong24 covers football (including the Malaysia Super League and EPL), badminton, cricket, e-sports, tennis, MotoGP, basketball, and more than 30 other sports. All sports bets are subject to ong24's own Sports Betting rules. ong24 reserves the right to void or amend bets in the following situations:

• A match is postponed, cancelled, or not concluded in accordance with the applicable rules;
• A manifest error in the determination of odds;
• There is evidence of match fixing or sports fraud;
• A technical disruption occurred that prevented fair processing of the bet.

4.3 Odds and Markets

Odds displayed on ong24 reflect the current odds at the time the bet is placed. Any change in odds after a bet has been confirmed will not affect the original odds of your bet. For in-play betting, odds change dynamically, and the odds displayed at the moment the "Confirm Bet" button is pressed are the odds that apply.

4.4 Game Results Are Final

The results of all completed casino games and Sports Betting processed by the ong24 system are final and binding. Any appeal relating to a game result must be submitted to the ong24 support team within 48 hours of the match or game session ending. ong24 will investigate all valid complaints and provide a response within seven business days.

Ong24 players are required to maintain appropriate standards of conduct in all interactions on the platform, including in-game chat and communications with the customer support team.

5.1 Prohibited Activities

The following activities are strictly prohibited on the ong24 platform and may result in immediate account termination and legal action:

• Fraud and money laundering — any attempt to use the ong24 platform for money laundering or financial fraud;
• Use of unauthorised software — the use of automated bots, specialised software, or any tool that provides an unfair advantage in gameplay;
• Cyber attacks — any attempt to hack, disrupt, or compromise the security of the ong24 platform;
• Collusion — colluding with other players to manipulate game outcomes or abuse the system;
• Sale or transfer of account — sell, transfer or lend your ong24 account to any other party.

5.2 Account Security

You are solely responsible for maintaining the confidentiality of your ong24 account password and login credentials. ong24 strongly advises against sharing this information with anyone, including family members. If you suspect that your account has been accessed without authorisation, please contact the ong24 support team immediately. ong24 is not liable for any losses arising from the voluntary disclosure of your login credentials.

5.3 Platform Conduct

Profanity, threats, abuse, harassment, or any inappropriate behaviour on any ong24 communication channel is strictly prohibited and may result in a warning, suspension, or account termination depending on the severity of the conduct.

Ong24 is committed to protecting the personal data of all users on this platform. The collection, use and storage of your personal data is governed by ong24 Privacy Policy which forms part of these Terms.

6.1 Data Collected

Ong24 collects personal information you provide during registration and use of the platform, including your name, identification number, phone number, email address, payment method details, and gaming activity records. This data is used for identity verification, transaction processing, customer support, fraud detection, and service improvement.

6.2 Data Protection

All personal data and financial transactions at ong24 are protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. Your data is stored on secure servers and safeguarded by multiple layers of security controls.

6.3 Data Sharing

Ong24 will not sell or share your personal data with third parties for marketing purposes without your explicit consent. ong24 may share necessary information with payment service providers (solely for processing your transactions), regulatory and legal authorities (when required by law), and anti-fraud bodies (for player protection purposes).

Ong24 believes that digital entertainment should be fun and safe. Responsible gaming is not just a slogan at ong24 — it is a core value that shapes how we design and operate this platform.

7.1 Self-Control Tools

Ong24 provides the following self-control tools, accessible directly through your account settings:

• Had deposit — set daily, weekly, or monthly deposit limits to keep your spending in check;
• Play time limits — set reminders or time limits for each gaming session;
• Loss limit — set a maximum loss amount for a period of your choosing;
• Temporary self-exclusion — take a break from the platform for 24 hours, 7 days, 30 days, or 90 days;
• Permanent self-exclusion — permanently close your account if you feel it is necessary to do so.

7.2 At-Risk Player Detection

The ong24 team is trained to identify behavioural patterns that may indicate a gambling problem. ong24 has both the right and the responsibility to proactively reach out to players, impose additional limits, or suspend accounts when there are serious concerns about a player's wellbeing — without waiting for a request from the player themselves.

7.3 Restricted Access for Vulnerable Individuals

Individuals who have enrolled in any national gambling self-exclusion programme or who have set a permanent self-exclusion on ong24 are not permitted to re-register or access the platform by any means. Any attempt to circumvent a self-exclusion is a serious violation of these Terms.

8.1 Disclaimer of Warranties

The ong24 platform is provided "as is" and "as available". While ong24 strives to ensure the platform operates smoothly at all times, ong24 does not guarantee that the platform will always be free from technical disruptions, errors, or downtime. ong24 shall not be liable for any losses caused by service disruptions beyond ong24's control, including internet outages, server failures, or power cuts.

8.2 Limitation of Liability

Ong24's maximum liability to any player for any claim arising from use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. ong24 shall not be liable for any indirect, incidental, or consequential losses, including loss of profit or business opportunity.

8.3 Technical Errors

In the event of a technical error that causes incorrect odds to be displayed, bets to be processed incorrectly, or winnings to be credited in error, ong24 reserves the right to correct such errors and adjust the affected accounts to their rightful values. Players are not entitled to retain any gains arising from an obvious technical error.

9.1 Amendment of Terms

Ong24 reserves the right to amend, update, or replace any part of these Terms at any time. Players will be notified of material changes via their registered email or in-platform notification at least three days before the changes take effect, unless the amendment is required urgently for legal or security reasons. The date of the most recent update is shown at the top of this document.

9.2 Account Termination by Player

You may request the closure of your ong24 account at any time by contacting our customer support team via email at support@ong24.click or through the in-platform live chat. Prior to closure, you must complete all active gaming activity and withdraw any remaining account balance. Any balance not withdrawn will remain available for withdrawal for 90 days following receipt of the closure request.

9.3 Account Termination by ong24

Ong24 reserves the right to suspend or close any player's account at any time for reasons including but not limited to:

• Violation of any part of these Terms;
• Suspected or confirmed fraud, money laundering, or other unlawful activity;
• Fraudulent registration or inaccurate information;
• Requests from regulatory authorities or law enforcement agencies;
• Protection of players at significant risk of problem gambling.

In cases of suspension pending investigation, the account balance will be held until the investigation is concluded. In cases of termination due to confirmed fraud, the balance may be forfeited in accordance with established procedures.

10.1 Governing Law

These Terms & Conditions and any disputes arising from the use of the ong24 platform are governed by and construed in accordance with the laws of Malaysia. Any legal action relating to these Terms shall be brought before a court of competent jurisdiction in Malaysia.

10.2 Complaints Procedure

If you have any complaints regarding the ong24 platform, our services, or the outcome of any game or bet, please follow the procedure below:

1. Contact Customer Support — submit your complaint to the ong24 support team via live chat or email at support@ong24.click with full details including your account number, the date and time of the incident, and a thorough description of the issue;
2. Internal Review — the ong24 team will investigate the complaint and respond within seven business days;
3. Complaint Escalation — if you are not satisfied with the initial response, you may request that your case be reviewed by ong24 senior management within 14 days of the initial response date.

10.3 Contact Us

For any enquiries relating to these Terms & Conditions or any other aspect of ong24's services, please contact us via:

• Email: support@ong24.click
• Live Chat: Available 24 hours within the ong24 platform
• Frequently Asked Questions: Visit our FAQ page